Privacy Policy

Last updated: 11 July 2026

This policy explains how C Line Cars Crowborough Taxi Service ("we", "us") collects, uses, and protects personal information when you use this website or book a journey with us.

Who We Are

C Line Cars Crowborough Taxi Service, operating at crowborough-taxi.co.uk. Contact: 01892308080 / twclinetaxi@gmail.com.

What Information We Collect

When you submit a booking or quote request through this website, we collect:

Full name
Mobile number
Email address
Pickup and drop-off locations
Requested pickup date and time
Any additional information you provide (e.g. flight number, luggage requirements)

How We Use Your Information

We use the information you provide solely to:

Contact you to confirm, discuss, or fulfil your booking or quote request
Provide the transport service you have requested
Keep basic records for accounting and legal compliance purposes

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Legal Basis for Processing

We process your information on the basis of: (a) taking steps to enter into a contract with you (fulfilling your booking request), and (b) our legitimate business interest in responding to enquiries and maintaining accurate records.

How Your Booking Request Is Sent

Booking and quote requests submitted through this website are sent to our business contact email address for processing. We may use third-party email service providers to receive and manage enquiries; these providers may process data on servers outside the UK in line with their own data protection safeguards.

Third-Party Services Used on This Website

This website loads some resources from third-party services to function correctly, which may involve your device contacting these providers' servers:

Google Fonts (fonts.googleapis.com) — for website typography
Cloudflare (cdnjs.cloudflare.com) — for certain website scripts and the booking date/time picker

See our Cookie Policy for more detail on what these services may store on your device.

How Long We Keep Your Information

We retain booking records for up to 6 years, in line with standard UK accounting and tax record-keeping requirements, after which they are securely deleted. Enquiries that do not result in a booking are deleted within a reasonable period.

Your Rights

Under UK GDPR, you have the right to: request access to the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict our processing of your data; and lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

To exercise any of these rights, contact us at twclinetaxi@gmail.com or 01892308080.

Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect the most recent revision.